Personal Insurance Claims
We understand that when you're facing illness or injury, navigating the claims process can be overwhelming. That’s why having an experienced claims expert by your side is crucial — someone who will advocate for you and ensure your insurance benefits are maximised.
Whether it’s Income Protection, Total and Permanent Disability (TPD), Trauma, or Death claims for your loved ones, our team is here to support you every step of the way with professionalism, empathy, and efficiency.
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How Do We Help
Our service seeks to make the claim process easier for you. This extends to acting on your behalf with the insurer / trustee so that you can focus on your health.
Our help starts with explaining the claim process in plain language, helping complete the claim paperwork, lodging your claim with the insurer/ trustee and following up the insurer / trustee until the claim outcome.
Expert Claims Management by Hippo Insurance
At Hippo Insurance, we manage all Income Protection, Trauma, Total and Permanent Disability (TPD), and Death claims, including Terminal Illness. Our streamlined and proactive approach often enables us to achieve claim outcomes faster than the industry average.
Our expertise covers both retail insurance policies and claims made through your superannuation fund, giving you comprehensive support regardless of how your cover is structured.
While over 90% of claims in the industry are paid without the need for litigation, having the right claims expert makes all the difference. We ensure that insurers are acting fairly and reasonably throughout the process, and we know exactly what to ask and how to act to secure the best possible outcome for you.
That’s what Hippo Insurance delivers — trusted advocacy and expert claims management, so you can move forward with clarity and confidence.
2-Step Claim Advocacy Process: Helping Clients Start Their Claim with Confidence and Clarity
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Step 1: Claim Triage
Before proceeding, we conduct a thorough triage of your situation — including checking for any life insurance or superannuation entitlements.
We engage directly with the insurer on your behalf, review the details of your policy, and assess how your illness or injury may be eligible for a claim.
At the end of this stage, we provide a clear recommendation on whether to proceed and outline the best approach.
This ensures that if a claim is not supported by your insurance policy, you are not putting in time and effort into a claim that is likely to be unsuccessful.
Of the claims that we have recommended post triage stage- 99% have been successful.
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Step 2: Claim Management / Advocacy
We act as your dedicated representative, becoming the primary point of contact with the insurer — handling all written and verbal communication on your behalf so you can focus on your health and recovery.
Our advocacy includes preparing and assembling your claim, assisting with all required documentation, lodging the claim, and managing ongoing communication with the insurer until a final decision is made.
Our Fee-Simple and Transparent
We are one of Australia’s few dedicated personal insurance claims advocates. We charge a flat fee, with no hidden costs — making our service affordable and predictable.
Unlike some law firms that take a percentage of your benefit, we believe in a fairer approach. Compare our fees and service — you’ll see the difference.
For Hippo existing life insurance clients, we offer a free insurance claim service.